We answer fast.
Email support · response within 1 business day
Contact support
Cloud customers and trial users: email support@getthrace.com from your workspace domain. Include your portal URL and, if it’s about a specific event, roughly when it happened — we reply within one business day, usually much faster.
Deployment help
Setting up force-install in the Google Admin Console, policies, or Slack alerts? Start with the FAQ and the setup overview. If you’re stuck, email support — deployment questions are the ones we answer fastest.
Self-hosted / open source
Running the Apache-2.0 version yourself? Bugs and feature requests belong on the GitLab issue tracker. Community support is best-effort; if you want guaranteed answers, that’s what Cloud is for.
Security disclosures
Found a vulnerability in Thrace Security? Please email security@getthrace.com — don’t open a public issue. We acknowledge reports within 2 business days.
Sales & billing
Seats, invoices, enterprise agreements: sales@getthrace.com.